Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account
  • using the GP online system: SystmOnline
  • You may also be able to order your prescription through your pharmacy

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • bring the paper form to the surgery, Monday to Friday from 8:00am to 6.30pm

We do not take repeat prescription requests over the phone or email.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription we will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Over-the-Counter Medications

Following a review from NHS England, we are no longer able to prescribe over-the-counter medications for minor illnesses and conditions. You may be asked to purchase these yourself at your local pharmacy or supermarket. These include, but are not limited to:

  • Painkillers and medication for fevers in adults and children, such as paracetamol/Calpol and ibuprofen/Nurofen
  • Other cough/cold/sore throat remedies such as cough medicines, decongestants, and throat spray
  • Hayfever medications such as antihistamines, nasal spray, and eye drops
  • Moisturisers/emollients for mild dry skin (e.g. Aveeno, Cetraben)
  • Vitamin D supplements

For more information visit the NHS website by clicking here, or see the easy-read document below 

Over-the-Counter Medication Changes

Online Access

Electronic Prescribing Service 

Non-urgent advice: Please note

Requests take 3 working days for repeat medication. Please take weekends and Bank holidays into account as these are not working days.

Please note we are unable to take repeat medication requests over the telephone.