Our Commitment to You is to:
Provide Safe and High-Quality Care
- Deliver care that is clinically appropriate, safe, and evidence based.
- Maintain strict confidentiality in accordance with data protection laws.
- Keep up to date with medical advances and best practices.
Be Accessible
- Offer a range of appointment options (face-to-face, telephone, online).
- Aim to provide timely access to clinicians, especially in urgent situations.
- Offer clear guidance on how to access out-of-hours care.
Communicate Clearly
- Listen to you and explain your health conditions and treatment options in a clear and respectful manner.
- Provide health education and promote self-care where appropriate.
- Keep you informed about services, changes, and your health records.
Treat You with Respect
- Treat all patients with dignity, courtesy, and respect regardless of background, ethnicity, gender, sexuality, disability, or beliefs.
- Be inclusive and sensitive to individual needs, including language and accessibility.
Involve You in Decisions
- Support you to be involved in your healthcare decisions.
- Respect your preferences and consent.
- Help you make informed choices about your care and treatment.
What We Ask of You as a Patient
Attend Responsibly
- Arrive on time for appointments and cancel in advance if you are unable to attend.
- Use urgent and emergency services appropriately.
- Understand that missed appointments can delay care for others.
Communicate Openly
- Be honest about your health, symptoms, and lifestyle to help us provide the best care.
- Inform us of any changes to your contact details or personal circumstances.
Treat Staff with Respect
- Always treat all the members of our team with courtesy and respect.
- Understand that abuse or threatening behaviour will not be tolerated.
Engage in Your Health
- Take an active role in your own health and follow agreed treatment plans.
- Make use of self-care advice and resources when appropriate.
Working Together
We believe the best healthcare is built on mutual trust, respect, and communication. By working in partnership, we can help you maintain the best possible health.
If you have any suggestions, concerns, or complaints, please speak to a member of staff or use our formal complaints procedure — we are here to help.
Your Health is Our Priority — Working Together for a Healthier Future
This charter is reviewed annually and may be updated to reflect changes in practice policies or patient needs.