Appointments 

In order to deal more effectively with appointment requests we kindly ask that if you would like to be seen for an appointment that you ring on the day before 10.30 am.

Any requests for appointments after this time will be for medical emergencies only.

Please also note that our reception team will only be able to deal with other queries after 10.30 am.

Our senior clinical team will be triaging most appointments to ensure the safety of our patients and staff . Thank you for your patience during this time.

To make an appointment please contact the surgery on 0115 950 4068 . The receptionist will ask you for a brief description of your problem which would help the doctor to decide who is the best person to see you and when. 

Appointments with the Practice Nurses, Health Care assistants and Phlebotomists can be booked in advance. 

Remember, many common illnesses can be treated simply at home or by asking your pharmacist for advice.

Chaperones

If you would like a chaperone present during your consultation please ask the receptionist when booking the appointment or checking in. You can also ask the doctor or nurse during the consultation.

Click here to read more about self-care 

Online Services

Through our online services, you can:

• Book phlebotomists and HCA appointments
• Request repeat medication
• View medical records and test results
• View past appointments

Click here to access our online services page

Please ask one of our receptionists to sign up to this service. 

AccuRx - Digital Consultations

As well as our online services, we have adopted a new system that enables patients and GP's to interact with their patients without coming to the surgery. AccuRx allows you to; have telephone consultations with the GP, send SMS messages back and forth between GP and patient and send photos to the GP during a consultation (for example rashes and wounds).

Evening & Weekend Appointments with GP+

Appointments are now available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours will be:

16:00 – 20:00  Monday – Friday
09:00 – 13:00  Saturday & Sunday

This is not a walk-in service. Appointments are required and are bookable through the reception team at your own GP practice.

Emergencies 

If you think there is a medical emergency, please let the receptionists know, and you will be put through to the doctor on call.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - 'Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Teaching and Training

Visiting Doctors

As a training practice, we have qualified Registrars and Foundation doctors with us, who are fully qualified doctors, gaining experience in general practice, after working in hospitals.

Sometimes we will also have locum doctors standing in, whilst your doctor is away. 

Visiting Students

We are committed to education and research, so you may find that a medical or nursing student or a pharmacist is sitting in, with a doctor. The receptionists will tell you if this is the case, and should you prefer to the doctor alone, they will be happy to arrange this.